Refund policy

If you change your mind, we accept returns within 30 days of purchase, subject to the conditions below. This is in addition to your statutory rights.

To be eligible for a return, the item must be unused, complete, and returned in its original, unopened packaging. We reserve the right to refuse returns that do not meet these conditions.

Change Of Mind: Return postage is the customer's responsibility. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.

Please contact us using the online form to advise and, once accepted, return to us at your earliest convenience. Once we receive the item(s) back, we will examine, and refund you accordingly.

Incorrect, Damaged & Quality: If your order is incorrect, damaged, or you believe there is a quality issue, please contact us using the online form. Keep the product and outer packaging, and send clear photos of the issue and packaging so we can investigate. We may be unable to verify a claim if the product and packaging have been discarded and no supporting evidence is available.

Taste is subjective, so we don’t offer refunds for opened or used products simply because you don't like the flavour. If you believe the product is faulty, please contact us so we can look into it. This doesn’t affect your statutory rights.

Custom Blends: Blends made specifically to your requested ingredients or proportions are made to order and can’t be returned simply because you change your mind or don’t like the flavour. This doesn’t affect your statutory rights if a product is faulty or not as described.